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Privacy Policy

Last updated: 13 July 2026

1. About This Policy

The Vale Journal Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") operates the website at flexiblegrvitale.shop. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following personal information:

  • Order data: full name, phone number, delivery address (for product orders)
  • Contact data: name, email address, message content (for enquiry forms)
  • Technical data: IP address, browser type, device type, pages visited, referral source, session duration (via analytics cookies)
  • Marketing data: ad interaction data, conversion events (via Google Ads tags, subject to consent)

3. How We Use Your Information

We use personal information to:

  • Process and fulfil product orders (Hardero delivery and COD arrangements)
  • Respond to enquiries and customer service requests
  • Improve website content and user experience via analytics
  • Serve relevant advertising (where consent is given under Consent Mode v2)
  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data on the following grounds:

  • Contract performance: to fulfil your order
  • Legitimate interests: website analytics and security
  • Consent: marketing cookies and advertising personalisation (you may withdraw consent at any time via the cookie banner)
  • Legal obligation: tax records, statutory compliance

5. Google Services

This website uses Google Ads, Google Analytics, Google Remarketing, and Google Maps (embedded). These services may set cookies and collect data about your visit. We implement Google Consent Mode v2: by default, all ad storage, analytics storage, ad user data, and ad personalisation are set to denied. These are only activated if you explicitly accept cookies via our banner. You can manage your Google Ads preferences at adssettings.google.com.

6. Cookies

We use essential, analytics and marketing cookies. See our Cookie Policy for full details including cookie names, durations and how to opt out.

7. Data Retention

Order and contact records are retained for 7 years to meet Australian tax and commercial law requirements. Analytics data is retained per Google's standard retention settings (default 26 months). You may request erasure of personal data at any time (see Section 9).

8. International Data Transfers

Your data may be processed by Google LLC and its affiliates, which operate infrastructure internationally. Google maintains Standard Contractual Clauses and is certified under applicable data transfer frameworks. We rely on these safeguards when transferring personal information outside Australia.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (where legally permissible)
  • Withdraw consent for marketing/analytics cookies at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your personal information

To exercise any of these rights, contact us at info@flexiblegrvitale.shop.

10. Data Security

This website operates exclusively over HTTPS (TLS encryption). Order forms transmit data securely. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or disclosure. No internet transmission is 100% secure; if you have concerns, contact us directly.

11. Children

This website is not directed at persons under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The current version is always published at flexiblegrvitale.shop/privacy-policy.html with the "Last updated" date above.

13. Contact

Privacy enquiries: info@flexiblegrvitale.shop
The Vale Journal Pty Ltd ยท Level 12, 99 Walker Street, North Sydney NSW 2060, Australia